Privacy Policy

Paradise Building Materials ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website at paradisebuildingmaterials.com or interact with us in person at our Brentwood location.

1. Information We Collect

We may collect information that you provide directly to us, including:

• Name (first name, last name)
• Phone number
• Email address
• Mailing address
• Information about your project needs and material preferences
• Any other information you choose to provide in contact forms, quote requests, or feedback submissions

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Process quote requests and orders
• Send transactional messages (appointment reminders, missed call follow-ups, order updates) if you've opted in via SMS consent checkbox
• Send marketing communications (special offers, new product updates, promotions) if you've opted in via marketing SMS consent checkbox
• Improve our website, products, and services
• Comply with legal obligations

3. SMS Messaging Consent

When you provide your phone number and check a consent checkbox on our website, you are agreeing to receive text messages from Paradise Building Materials at the number provided.

Transactional Messages: If you consent to non-marketing/transactional messages, you'll receive appointment reminders, missed call follow-ups, service updates, and order notifications. Message frequency varies based on your interactions with us.

Marketing Messages: If you consent to promotional/marketing messages, you'll receive special offers, discounts, product updates, and other promotional content. Frequency may vary but will not exceed approximately 4–8 messages per month.

Your Rights: Message and data rates may apply according to your mobile carrier plan. You can opt out of SMS messages at any time by texting "STOP" to any message you receive from us. For assistance, text "HELP." You can also opt out by calling us at (925) 303-0932 or emailing markthebrick@comcast.net.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and conducting our business (subject to confidentiality agreements)
• Professional advisors (lawyers, accountants) as required
• Law enforcement or regulatory authorities when required by law or to protect our rights

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie settings through your browser preferences.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications at any time
• Withdraw SMS consent by texting STOP

To exercise these rights, contact us at markthebrick@comcast.net or call (925) 303-0932.

8. Contact Us

If you have questions about this Privacy Policy, please contact us: